Privacy policy – Prosper Shop

Prosper Shop (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect:

  • Personal details such as your name, email address, phone number and postal address

  • Order information and payment details (processed securely through third-party payment gateways; we do not store full card details)

  • Website usage data through cookies, analytics tools and browsing behaviour

  • Any information you voluntarily provide through contact forms, customer support or social media

2. How we use your information

We only use personal information for purposes such as:

  • Processing and delivering your orders

  • Communicating with you about your purchase

  • Providing customer service and support

  • Sending marketing updates (only if you opt in – you can unsubscribe anytime)

  • Improving our website, products and customer experience

  • Meeting legal, tax or regulatory requirements

3. How we store and protect your information

Your information is stored securely using trusted third-party platforms with industry-standard security measures.
We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification or disclosure.

4. Sharing your information

We may share your information with:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery and logistics partners

  • Marketing or email service providers (only for opted-in communication)

  • IT and website hosting providers

We do not sell or rent your personal information to third parties.

5. Cookies & website tracking

Our website uses cookies and analytics tools to improve your browsing experience, track website performance and personalise content. You may disable cookies in your browser settings.

6. Access, updates and your rights

You may request access to, or correction of, your personal information at any time.
To do this, contact us using the details below.

If you believe your privacy has been breached, please notify us and we will take steps to resolve the issue.

7. Overseas disclosure

Some service providers we use may store information outside Australia.
Where this occurs, we ensure they have strong privacy and data security protections in place.

8. Contact us

For privacy enquiries, requests or concerns, please contact:

Prosper Shop
Email: hello@prospershop.com.au

9. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.